Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of getheybreez.com and the HeyBreez voice-agent platform (the "Service") operated by HeyBreez AI, Inc. ("the Company") (78 SW 7th Street, Suite 500, Miami, FL 33130). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

HeyBreez provides AI-powered voice agents that handle phone calls on behalf of subscribing businesses, including inbound sales qualification, customer support, and appointment scheduling for small and mid-size businesses such as service companies, dental practices, and professional-services firms.

2. Use of the Service

• You must be at least 18 years old or have the consent of a parent or legal guardian to use the Service.
• You agree not to use the Service for unlawful purposes, to interfere with operation, or to attempt to gain unauthorized access to systems or data.
• You may not scrape, reverse-engineer, or copy the Service except as permitted by applicable law.
• You are responsible for ensuring any phone calls processed through your HeyBreez voice agents comply with all applicable federal and state call-recording disclosure requirements (including, without limitation, the federal Electronic Communications Privacy Act and any applicable state two-party consent laws). The Company's automated voice agents are not a substitute for independent legal advice on telephony compliance.
• You agree that the Service will be used only for lawful business communications and not to harass, deceive, or make prohibited telemarketing calls.

3. Intellectual Property

The Service, including all text, graphics, logos, voice-agent software, and related technology, is owned by the Company or its licensors and is protected by U.S. and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access the Service for its intended purpose. Call scripts and voice configurations you create remain your property; you grant us a limited license to process them as necessary to provide the Service.

4. User Content

You are responsible for any content you submit through the Service (including call scripts, routing configurations, contact form messages, and any data synced from your CRM or calendar). You represent that you have all necessary rights to submit such content. You grant us a limited license to use, store, and process the content as necessary to provide the Service and respond to your inquiry.

You acknowledge that call recordings and transcripts generated from calls handled on your behalf are produced as part of the Service. These are made available to you through your account and are subject to the retention schedule described in our Privacy Policy.

5. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CALL SUMMARIES OR TRANSCRIPTS WILL BE ACCURATE OR COMPLETE IN EVERY INSTANCE.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED USD $100.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.

7. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) any failure by you to comply with applicable call-recording disclosure or telemarketing requirements.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, call recordings and transcripts will be available for download for 30 days; after that they will be purged per our Privacy Policy. Sections that by their nature should survive termination will survive (including Sections 3, 5, 6, 7, 9, and 10).

9. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.

Informal Resolution. Before filing a claim, you agree to contact us at [email protected] and attempt informal resolution for at least 60 days.

Arbitration. Any dispute that cannot be resolved informally will be settled by binding arbitration administered in Florida, USA under the rules of the American Arbitration Association ("AAA"). Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a jury trial and the right to participate in a class action.

Exception. Either party may seek injunctive relief in a court of competent jurisdiction located in Florida, USA for intellectual-property infringement or unauthorized access to the Service.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

11. Contact